Refunds & Transfers

Change of mind or non-attendance

If you purchase a ticket and later decide not to attend, or do not attend, the ticket is not refundable. You can arrange a transfer instead. This policy does not override a refund or other remedy required by law.

How to transfer a ticket

1. Send a DM to @expressoyourselfparties on Instagram before the event.
2. Include your booking reference and say that you want to transfer your ticket.
3. We will verify the booking and confirm the details needed for the new guest. Provide someone else’s contact details only with their permission.
4. Wait for our confirmation before treating the transfer as complete. The ticket remains for the same event and package.

Do not post your booking reference or payment information publicly. Never send card details, passwords or partner access keys in a DM.

If the event is cancelled or rescheduled

The change-of-mind restriction above is not a blanket “no refund” rule for an event we cancel or materially change. We will communicate the change and the applicable refund or alternative arrangements. Contact us with your booking reference to discuss your booking. Any alternative remains subject to your agreement and applicable consumer rights.

Payment problems and refund requests

If you believe you were charged twice or your payment was taken without a confirmed booking, contact us with the booking reference, payment date and amount. We will check the payment record before confirming the next steps. Refund eligibility and processing details will be explained for the specific case; bank and payment-provider processing times may vary.

Partner payout-fee terms do not determine or reduce a customer’s statutory refund rights.

Questions?

Contact Expresso Yourself by sending a DM to @expressoyourselfparties on Instagram.